Shipping Processing Time

Kindly allow 3-7 working days for orders to be processed. Orders will not be shipped or delivered on weekends and public holidays. Any form of delay in shipments will be notified via email.

Shipping Rates & Delivery Estimates

Domestic Shipping

  • West Malaysia (RM7) - FREE SHIPPING for orders over RM112

  • East Malaysia (RM13) - FREE SHIPPING for orders over RM120 

  • FREE SHIPPING not applicable for custom orders

International Shipping - Pos Malaysia ( FREE SHIPPING for orders over RM500)

  • Zon 1  (RM43 for every 4 item, RM2 for every additional 1 item)

  • Brunei, Cambodia, Hong Kong, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand & Vietnam

  • Zon 2  (RM53 for every 4 item, RM4 for every additional 1 item)

  •  Others ( US, UK etc.)

Email containing your tracking number(s) will be updated upon shipment. Your parcel is estimated to take 7-10 working days (Zone 1) and between 10-21 working days (Zone 2) to reach you. Kindly note that Chonky has no control over any delays or damages caused by the courier service. Kindly allow 24 - 48 hours for system to update tracking number.

Additional charges may apply if item exceeds weight limit/volume. 

Customs, Duties and Taxes

Please note that taxes, customs, import duties and fees are the responsibility of the customer and must be paid by the buyer in order to clear customs. 

Damaged Goods

Kindly refer our Refund and Return Policy - 

For further enquiry kindly contact us via Instagram or send us an email - [email protected]